Question 1

How long does shipping take?

Accepted Answer

Most orders arrive within 3–7 business days after shipping.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! Orders $68+ ship for free.

Question 3

How do I start a return?

Accepted Answer

Please email support@shopU8.com with your order number.
Customers are responsible for return shipping costs.

Question 4

Can I exchange an item?

Accepted Answer

At this time we do not offer direct exchanges.
Please return your item and place a new order.

Question 5

Do you ship outside the US?

Accepted Answer

Currently, we ship within the United States only.

Question 6

My package shows “delivered” but I didn't receive it.

Accepted Answer

Once USPS marks a package as delivered, we are not responsible for lost or stolen packages.
Please contact USPS or check with your neighbors.

FREQUENTLY ASKED QUESTIONS